Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a site we cover? Here's how to reach us, and what we can and can't help with.
How to Reach Us
The best way to contact Real Money Online Poker Sites is by email at [email protected]. We read every message and aim to reply within a couple of business days, though it can take longer during busy periods.
When you write in, it helps to include:
- Which poker site or page your message relates to
- Whether you're reporting an error, asking a question, or sharing feedback
- Any screenshots or details that back up what you're describing (for example, an outdated bonus term or a broken link)
What We Can Help With
We're a review and comparison site, not a poker operator, so there are limits to what we can do. Here's a rough guide:
| Topic | Can we help? |
|---|---|
| Corrections to reviews, ratings, or bonus terms | Yes — this is exactly what we want to hear about |
| General questions about how we rank sites | Yes |
| Feedback on the site, layout, or content | Yes |
| Account issues, deposits, or withdrawals at a specific poker room | No — contact that operator's own support team directly |
| Verifying your identity (KYC) with a poker site | No — this is handled by the operator, not by us |
| Disputes over winnings or bonus clearing | No — raise these with the site in question, or with the regulator in your state if unresolved |
If you're having trouble with deposits, withdrawals, or account verification at any of the sites we cover — Coinpoker, Bovada, Stake, Ignition, Americas Card Room, Black Chip Poker, Ya Poker, BC Poker, Betonline or Jack Poker — those are matters for the operator's own customer support, since we don't hold accounts, process payments, or manage player funds ourselves.
Why We're a Comparison Site, Not an Operator
Real Money Online Poker Sites publishes independent research and rankings; we don't take deposits or run any poker tables ourselves. Where we link out to a poker site, we may earn a commission if you sign up, but this never influences how a site is ranked or reviewed — you can read more about how we assess sites on our review pages. Our aim is to give players clear, honest information so they can make their own decision about where to play.
Reporting Content Issues or Outdated Information
Online poker sites change their bonus terms, payment methods, and features fairly often. If you notice something on this site that looks out of date — a promotion that's expired, a payment method that's no longer offered, or a licensing detail that's changed — let us know by email with a link to the page and a short description of what's changed. We check reports like this regularly and update pages where the facts have moved on.
If You're Concerned About Your Own Gambling
We're not able to offer personal advice about gambling habits, but if you or someone you know is finding it hard to control their play, help is available. Call or text 1-800-GAMBLER, a free and confidential helpline. You can also read more on our responsible gambling page, which lists further resources and tools for setting limits or self-excluding. Online poker is legal only for players 21 or older in most regulated US states (18+ in a small number), and all play should be treated as entertainment, never as a way to cover bills or make up losses.
Before You Write In
A few questions are worth checking on our other pages first, since the answer may already be there:
- Curious how we score and rank the sites we cover? See our methodology notes on the individual review pages.
- Want to know more about who runs Real Money Online Poker Sites and how we work? Visit our About Us page.
- Looking for our site terms or usage policies? They're on our Terms and Conditions page.
If none of that answers what you're after, drop us a line — we're happy to hear from real players and readers.